Help center

Add items to your bag from any product page, then check out. You will need an account so we can attach the order to your history and send status updates.

Email us right away with your order number. If the order has not entered fulfillment we can change or cancel it; once it ships, our returns policy applies.

No minimum for retail orders. Wholesale accounts order in case packs with quantity price breaks shown in the trade portal.

Out-of-stock items cannot be added to the bag. Email us and we will tell you the expected restock date for that compound.

Retail checkout accepts major credit and debit cards, processed securely by Stripe. We never see or store your full card number.

Your card is charged when the order is confirmed at checkout. You receive an emailed confirmation with the full itemized total immediately after.

Yes. Approved trade accounts can submit a purchase order number at checkout and be invoiced according to the terms set on the account.

Applicable state sales tax is calculated at checkout based on your shipping address and shown before you confirm.

Yes. An account keeps your order history, shipping addresses and tracking in one place.

Choose “Forgot password” on the sign-in screen and we will email you a reset link. The link expires for your security, so request a fresh one if it has been a while.

Open your account, go to Profile, and edit your saved details. Changes apply to future orders; contact us to change the address on an order already placed.

In-stock orders are processed on the next business day, then travel by the service you chose at checkout. Full processing times and service tiers are on the shipping page.

Tracking appears in your account under Orders as soon as the label is scanned, and is included in the shipment email we send you.

Temperature-sensitive material ships in insulated packaging with ice packs sized to the transit time. Move it into refrigeration promptly on arrival.

Email us immediately with your order number. Before the label is created we can correct it; after dispatch the carrier's address rules apply and a reship may be needed.

Unopened, undamaged items in original packaging can be returned within 30 days of delivery, provided they were kept under the stated storage conditions.

No. For research-integrity reasons opened vials, broken seals and material that has left documented storage cannot be accepted.

Report it within 72 hours with photographs of the packaging and contents. We ship a replacement or issue a full refund, including shipping, at no cost to you.

Once a return is received and inspected, refunds go back to the original payment method within 5–7 business days.

Clinics, pharmacies, research institutions and practices purchasing at volume. Applications are reviewed individually.

Most applications are reviewed within one to two business days. You will receive an email as soon as a decision is made.

Trade pricing, case packs and volume breaks appear in the wholesale portal once your account is approved. It is not visible on the consumer storefront.

Store lyophilized material as indicated on the product page — most compounds are stable refrigerated and should be protected from light and moisture. Move cold-chain shipments to refrigeration promptly.

Photograph the packaging and contents as received and email us within 72 hours. We will evaluate and replace material affected in transit.

Yes. Email us with your order number and lot, and we will send the certificate of analysis for the exact material shipped to you.

No. All products are for laboratory and research use only. They are not for human consumption, medical or veterinary use, and must not be administered to humans or animals.

No. We are a chemical supplier, not a compounding pharmacy or outsourcing facility as defined under Sections 503A or 503B of the Federal Food, Drug, and Cosmetic Act.

We currently ship within the United States only. International inquiries can be sent to our support address.